1. What is PagerDuty?
a) A ticketing system
b) An incident management platform
c) A cloud storage service
d) A project management tool
Answer: b
2. What is the primary purpose of PagerDuty?
a) Managing software development projects
b) Incident management and response
c) Customer support ticketing
d) Code version control
Answer: b
3. In PagerDuty, what is an "incident"?
a) A scheduled maintenance task
b) A software bug
c) An unplanned event that disrupts services
d) A new feature release
Answer: c
4. Which PagerDuty feature allows you to define who should be notified in case of an incident?
a) Escalation policies
b) Service catalogs
c) Incident tags
d) Notification templates
Answer: a
5. How does PagerDuty categorize incidents?
a) By assigning them a severity level
b) By the number of customers affected
c) By the incident's age
d) By the incident's location
Answer: a
6. Which integration method is commonly used to connect monitoring tools to PagerDuty?
a) Email
b) Webhooks
**c) Phone calls
d) SMS
**Answer: b
7. What is the purpose of on-call rotations in PagerDuty?
a) To organize team meetings
b) To track employee attendance
c) To ensure 24/7 incident coverage
d) To schedule vacations
Answer: c
8. Which of the following is NOT a key benefit of using PagerDuty?
a) Improved incident response time
b) Reduced downtime
c) Lower hardware costs
d) Enhanced collaboration among teams
Answer: c
9. What is a PagerDuty Service?
a) A department within an organization
b) A physical device that makes noise
c) A way to group related incidents and alerts
d) An on-call schedule
Answer: c
10. What is the purpose of a PagerDuty incident post-mortem?
a) To identify the person responsible for the incident
b) To determine how to prevent similar incidents in the future
c) To assign blame to a team member
d) To report the incident to upper management
Answer: b
11. In PagerDuty, what is an Escalation Policy?
a) A list of incidents
b) A list of team members
c) A set of rules that determine who gets notified and how
d) A report on incident response times
Answer: c
12. Which PagerDuty feature allows you to set up automated actions in response to incidents?
a) Service catalog
b) Response playbooks
c) On-call scheduling
d) Incident tagging
Answer: b
13. How does PagerDuty handle incidents after they are resolved?
a) It archives them
b) It deletes them
c) It keeps them in a pending state
d) It reopens them automatically
Answer: a
14. Which communication channels can PagerDuty use to notify on-call responders?
a) Email, phone calls, and carrier pigeons
b) Smoke signals and telegrams
c) Email and phone calls
d) Social media messages
Answer: c
15. What is the purpose of PagerDuty's "acknowledge" feature for incidents?
a) To apologize for the incident
b) To accept responsibility for the incident
c) To confirm that the incident is being addressed
d) To close the incident
Answer: c
16. What is the primary role of a "First Responder" in PagerDuty?
a) To create incidents
b) To resolve incidents
c) To escalate incidents
d) To acknowledge incidents
Answer: a
17. What is the PagerDuty Status Dashboard used for?
a) Managing on-call rotations
b) Monitoring the health of services
c) Sending notifications to team members
d) Creating new incidents
Answer: b
18. Which PagerDuty feature allows you to customize notification messages and routing logic?
a) Incident post-mortems
b) Notification templates
c) Escalation policies
d) Service catalogs
Answer: b
19. How can you integrate third-party tools with PagerDuty?
a) Use a telegraph
b) Set up an integration via webhooks or APIs
c) Send a carrier pigeon
d) Use smoke signals
Answer: b
20. What is the purpose of the "override" feature in PagerDuty on-call scheduling?
a) To manually trigger an incident
b) To temporarily replace an on-call responder
c) To report an incident to upper management
d) To permanently change the on-call schedule
Answer: b
21. What role does a "Follow-the-Sun" escalation policy play in PagerDuty?
a) It ensures that incidents are always escalated to senior managers
b) It routes incidents to different teams based on their geographical location and working hours
c) It automatically closes incidents without notifying anyone
d) It prevents incidents from escalating
Answer: b
22. How does PagerDuty help teams reduce incident fatigue?
a) By creating more incidents
b) By automating incident response
c) By assigning blame for incidents
d) By increasing the on-call schedule's workload
Answer: b
23. What is the purpose of the "Reroute" action in PagerDuty?
a) To close incidents
b) To escalate incidents
c) To reroute incidents to a different team or individual
d) To send notifications to everyone in the organization
Answer: c
24. What is an incident's "urgency" in PagerDuty?
a) A measure of how important it is to resolve the incident
b) The time it takes to acknowledge the incident
c) The severity level of the incident
d) The number of incidents that occurred in the last hour
Answer: a
25. What is the PagerDuty Mobile Incident Responder app used for?
a) To order food delivery
b) To check the weather forecast
c) To receive and respond to incident notifications on mobile devices
d) To play games
Answer: c
26. How does PagerDuty support incident response collaboration among teams?
a) By isolating teams from each other
b) By providing a centralized platform for communication and coordination
c) By assigning blame to specific teams
d) By competing with other teams
Answer: b
27. What is the difference between "Dedicated Escalation Policy" and "Automatic Escalation Policy" in PagerDuty?
a) There is no difference; the terms are interchangeable
b) A dedicated escalation policy requires manual intervention, while an automatic escalation policy is triggered automatically
c) A dedicated escalation policy is for high-priority incidents, while an automatic escalation policy is for low-priority incidents
d) A dedicated escalation policy is used for internal incidents, while an automatic escalation policy is used for customer-facing incidents
Answer: b
28. What is the benefit of using PagerDuty's incident tagging feature?
a) It helps categorize incidents for reporting and analysis
b) It automatically resolves incidents
c) It increases the severity of incidents
d) It changes the on-call schedule
Answer: a
29. How does PagerDuty provide real-time incident alerts?
a) By sending physical mail
b) By making phone calls
c) By using webhooks and integrations
d) By broadcasting messages on the radio
Answer: c
30. How can you ensure that critical incidents receive immediate attention in PagerDuty?
a) By manually routing them to a specific responder
b) By assigning a lower severity level to them
c) By delaying notifications for critical incidents
d) By not acknowledging them
Answer: a
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